NitroX Automotive Automotive respects your privacy. This policy explains what personal information we may collect, why we use it, when it may be shared and how you can contact us about it. It applies to our website, customer portal, booking tools and related workshop communications.
1. Who is responsible for your information?
“NitroX Automotive”, “we”, “us” and “our” refer to the NitroX Automotive Automotive business operating this website and workshop. NitroX Automotive Automotive is the trading name shown online. The full legal name and registered or principal business address of the operating entity should be provided on the final business documentation and added here once confirmed. For privacy questions, contact enquiries@nitroxautomotive.com.
2. Information we collect
Depending on how you interact with us, we may collect:
- Account and contact details: email address used for one-time-code sign-in, your name and mobile number supplied for workshop contact.
- Vehicle details: make, model, registration number and other vehicle information you choose or are asked to provide for a service.
- Booking and service information: requested services, preferred appointment date and time, notes, booking references, inspection findings, service records, job progress and completion details.
- Communications: messages and information you send to us by email, through the portal or another agreed customer-service channel.
- Technical information: limited device, browser, security and log information generated when you use the website, where collected by our hosting, security or application providers.
Please do not submit payment-card details, passwords, identity documents or unrelated sensitive personal information through free-text fields unless we specifically request information through an appropriate secure process.
3. Why we use your information
- To create and secure your customer account and verify sign-in using a one-time code.
- To save your vehicles and make future workshop visits easier to arrange.
- To receive and manage appointment requests, check availability and coordinate workshop schedules.
- To inspect vehicles, prepare service recommendations and quotations, record authorised work and maintain service history.
- To provide booking confirmations, job progress information and important service updates.
- To respond to questions, complaints and requests and to maintain business and service records.
- To protect the website, prevent misuse, troubleshoot faults and maintain operational security.
- To meet applicable legal, tax, accounting, regulatory and dispute-resolution obligations.
4. Email sign-in and mobile number
Your email address is used for secure one-time-code sign-in and account-related communication. Your mobile number is collected separately as a workshop contact detail; it is not used as your login credential. Please keep both details accurate so we can reach you about your vehicle and appointments.
5. Cookies and technical data
Our website may use essential cookies or similar technologies to maintain sign-in sessions, protect account access and make the site function. Our hosting or security providers may also generate technical logs. If we introduce analytics, advertising or other non-essential tracking technologies, we will update this policy and provide any choices or notices required by applicable law.
6. When we share information
We do not sell your personal information. We may share limited information with service providers who help us operate the website and workshop, including:
- Supabase: authentication, customer account and application database services.
- Vercel: website hosting and delivery.
- Email delivery providers: sending one-time sign-in codes and account-related emails.
- Google Calendar: coordinating workshop appointment availability and calendar entries where calendar integration is enabled.
These providers process information to provide services to us and are expected to protect it under their applicable terms and security measures. We may also disclose information to professional advisers, insurers, law-enforcement agencies, regulators or other authorities where reasonably necessary or legally required, or in connection with a business transfer subject to appropriate safeguards.
We do not currently use the website to take online card payments. If we introduce WhatsApp or another messaging integration, we will use it for customer communications only when the relevant service is configured and the required notice, permission or other lawful basis is in place.
7. Where information is processed
Our technology providers may store or process information in India or other countries where they or their infrastructure operate. Where information is processed outside India, we will take steps required by applicable Indian law and our provider arrangements. You can contact us for more information about relevant service providers.
8. How long we keep information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including account operation, vehicle and service history, customer support, legal compliance, accounting and resolving disputes. Retention periods depend on the type of record and applicable requirements. When information is no longer needed, we will take reasonable steps to delete it or remove identifying details, unless we are required or permitted by law to retain it.
9. Keeping information secure
We use access controls and security measures appropriate to the website and the information we handle. Access to customer and workshop information is limited according to role and operational need. No website, email service or electronic storage system can be guaranteed completely secure. Please protect access to your email account and never share a one-time sign-in code with anyone claiming to be NitroX Automotive.
10. Your choices and requests
You may contact us to request access to, correction of or deletion of personal information associated with your account, or to raise a concern about how it is used. We may need to verify your identity before acting. Some records may need to be retained to complete a service, meet legal obligations, maintain legitimate business records or resolve a dispute. We will explain if a request cannot be fully completed.
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing already carried out lawfully, and it may mean we cannot provide a feature that depends on the information.
11. Children
Our customer account and workshop booking services are intended for adults who can enter into service arrangements. Please do not create an account or submit another person's information without the authority to do so. If you believe a child has provided personal information to us, contact us so we can review it.
12. Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.
13. Changes to this policy
We may update this policy as our services, technology or legal requirements change. The latest version will be published on this page with its update date.
14. Contact and privacy complaints
For a privacy request or complaint, email enquiries@nitroxautomotive.com with the subject “Privacy Request”. Please include enough information for us to understand and verify your request. We will review it and respond within a reasonable time and in accordance with applicable law.